We are top in the country for quality of care

August 20th 2018

Shepton Mallet NHS Treatment Centre is joint top in the country for quality of care, according to the latest results from the annual Patient-Led Assessment of the Care Environment (PLACE). PLACE 2018

The hospital scored 100%, making it one of only three hospitals run by an independent care provider in the country to achieve top marks. In all, 1199 NHS trusts and other care providers responded to the PLACE audit, with just 32 achieving 100%.

Shepton Mallet NHS Treatment Centre is the only care provider in the south west of England to achieve a mark of 100% for in its PLACE inspection.

PLACE assessments are undertaken by teams of NHS and private/independent health care providers, which must be made up of at least 50 per cent members of the public (known as patient assessors). They focus on the environment in which care is provided, as well as non-clinical aspects of services such as cleanliness, food, hydration, and privacy, dignity and well-being. They also, crucially, identify how well the provider organisation supports patients living with dementia or with disabilities.

Shepton Mallet NHS Treatment Centre achieved 100 per cent for cleanliness, privacy, dignity and wellbeing, the standard of the facility, food, dementia provision and disability provision.

The hospital is popular with patients. Comments from Shepton Mallet NHS Treatment Centre’s Facebook page include: “A wonderful place”; “Shepton Mallet are five-star in every aspect”; “Outstanding care from start to finish”, and; “So happy I chose Shepton Mallet NHS Treatment Centre.”

Chester Barnes, Hospital Director at Shepton Mallet NHS Treatment Centre, commented: “My congratulations go to colleagues whose hard work and commitment to the very highest standards have resulted in this superb result. Provision of an outstanding patient experience sits at the heart of everything we do and we are delighted that this result is reflective of those efforts.”

Shepton Mallet NHS Treatment Centre was the first acute hospital in the country to be rated ‘Outstanding’ by the Care Quality Commission in all five elements of the inspection grading. 

Available treatments include: general surgery (such as hernia repair and gall bladder removal); ear, nose and throat; hip surgery; knee surgery; foot and ankle surgery; shoulder and elbow surgery; hand and wrist surgery; eye surgery (such as cataract replacement); gynaecology; urology; endoscopy; diagnostic imaging and; pain management.