National care inspectors praise Framlingham care home for ‘Outstanding’ result

September 27th 2019

The national care watchdog has given Mills Meadow care home its seal of approval, with relatives and residents praising the caring and attentive team members.

The Care Quality Commission (CQC) gave the Care UK care home, on Fore Street, an overall ‘Outstanding’ rating, following an unannounced inspection.

The care home was rated as ‘Outstanding’ in the caring and being responsive category, with inspectors on day praising the exceptionally caring and compassionate interactions between the team and residents.

The report highlighted numerous areas of the home’s impressive service, and noted that residents were ‘exceptionally happy’ with the care they received from the team at Mills Meadow. One resident commented, “I am pretty lucky to live here. I want for nothing, the food is delicious, the care is first-rate, the team understands me and knows what I need sometimes before I know myself. Nothing is too much trouble. I consider myself blessed to live here.”

CQC inspectors also noted the commitment of team members who consistently went ‘above and beyond’ and treated residents ‘like members of their own family’, even bringing their young children and other relatives along to visit residents. One resident told inspectors, “A while back I was talking to a member of the team about my favourite film and why I like it so much. They were in town shopping and saw a book about [leading actor]. They got it for me and brought it in that afternoon, even though they were not working. That was a lovely thing to do; felt very special.”

The report also highlighted the focus on ensuring residents remain as independent as possible and are supported to lead fulfilling lives. The home’s ‘wishing on a star’ initiative encouraged conversations about what different residents wanted to do, and had inspired ballet, art gallery and theatre trips.

A popular weekly activity included trips into the community on the Hour Community Trishaws pulled by volunteers. One resident described the sense of freedom this gave them having the ‘wind in their hair as they went around town’. The home also welcomed the local community regularly, hosting events such as Macmillan Coffee Morning, and taking part in Care Home Open Day.

Phillip Steyn, regional director for Care UK, said: “The team has worked extremely hard to ensure Mills Meadow is a home-from-home to all residents and their families, and everyone at Mills Meadow is really proud of really of their achievements.

“Receiving an ‘Outstanding’ rating shows just how dedicated the team is to looking after everyone’s individual needs, and we will continue our hard work to ensure residents receive the highest quality care and live fulfilling lives. I am incredibly proud that Mills Meadow has been rated ‘Outstanding’, and would like to say thank you to the team for all of their hard work, which I know is also greatly appreciated by residents and their families.”

To assess service standards at Mills Meadow the CQC’s inspector spoke with team members, residents, and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.

Mills Meadow is a modern care home which provides full-time residential care. Designed to enable residents to live enjoyable and fulfilling lives, the care home has different areas to socialise with family and friends as well as quiet spaces to let residents have time alone without being in their bedrooms. Mills Meadow also runs a day club, which offers older people living independently in the community the chance to make new friends and take part in enjoyable activities.

To find out more about Mills Meadow, call customer relations manager, Chantal Sencier, on 0330 127 8375 or email chantal.sencier@careuk.com

For more general information, please visit careuk.com/millls-meadow