Contact us

Contact us

Whether you are already a customer, are looking to partner with us or are considering one of our services, we always love to hear from you.

We also want to hear your feedback, so please let us know about your experience of our services – positive and negative. Feel free to call us or use our feedback form.


Call us

Current customers

0300 130 3030

This number is for our reception desk in Colchester and is open from 8:15am to 5.30pm, Monday to Friday (excluding public holidays).

The most effective way for you to get in touch is via your local service which you can do via each of our divisional sites:

Residential care



New customers

0333 321 0939

All calls are charged at a local rate. This line is open from 8.30am and 5.30pm, Monday to Friday (excluding public holidays). Please note, we are unable to manage enquiries from potential or existing suppliers or current and future employees via this number – please contact the relevant service directly. Calls may be recorded for quality and training purposes.

Job seekers

If you are looking for a career with Care UK, we would be delighted to hear from you.  As we have a wide range of services and locations, the most efficient and effective way for us to help you is through our divisional career websites below, where you can find and apply for vacancies near you.

Residential care careers

Healthcare careers

Partners and suppliers

If you are currently a Care UK partner or you would like to talk to us about the services you provide, please contact the relevant service directly.  Due to the volume of contacts we receive, we are unable to respond to speculative supplier requests.


If you cannot make a shift or you have a question about your work patterns, please contact your line manager.

Feedback and complaints

You can find out more about how to provide feedback or make a complaint about any aspect of our service here. You’re also welcome to leave a comment now in the ‘contact us’ enquiry form opposite. Please allow three working days for us to respond to you.

Media enquiries

We are happy to arrange interviews with a range of experts, commentary on industry issues and site visits for filming, photography or sound recording.  Please get in touch with your requirements and we will do our best to arrange a suitable response.

These contact details are for media enquiries only. Please ensure you direct your enquiry to the correct area of Care UK (Residential Care or Health Care) so we can respond to your enquiry as quickly as possible.

Care UK Residential Care Services (Care Homes) 

  • Please call 01206 517 215 or

  • During evening and weekends, all media enquiries should be made by calling 01206 517 215.

Care UK Health Care (Hospitals, 111, Health in Justice, GP Practices etc) 

  • Please call 0118 952 1806

  • During evenings and weekends, all media enquiries should by made by email:


Find us


Connaught House
850 The Crescent
Colchester Business Park
CO4 9QB (for satnav please use CO4 9YQ)

Telephone: 0300 130 3030

Find us on Google Maps


Hawker House
5-6 Napier Court
Napier Road

Telephone: 0118 952 1900

Find us on Google Maps