What quality means to us

What quality means to us

At Care UK we tirelessly strive to improve standards across the health and social care sectors.

Each of us takes ownership to ensure that we deliver consistent, high quality care to the individuals we support. But this is nothing new: our commitment as a provider of health and social care has always been to best quality, best practice and best outcomes in everything we do.

Ongoing scrutiny

Our healthcare services are subject to the same standards and measures of success as the NHS and use the same governance and accountability procedures as the NHS. All our services are subject to the rigorous scrutiny from the Care Quality Commission and other external bodies, as well as from our own internal audits and quality and governance teams. Everything we do is continually scrutinised and our robust processes enable us to monitor standards in every area of our business.

Employing the best people

We welcome scrutiny as an opportunity to showcase our expertise. We only recruit people with the best skills, who are dedicated to delivering the ultimate in quality care. When we find these people we make sure we keep them, and that their skills stay current. Our people and services often win national awards, whether it’s a treatment centre that’s in the top ten of best performing hospitals for a particular treatment, or a nurse winning a top award in his or her area of specialism.

Find out more about the wealth of rewarding career opportunities we offer. 

Acting ethically and with integrity

We are required by law to publish an annual statement regarding the Modern Slavery Act 2015. You can read ours here: PDF iconAnti-Slavery and Human Trafficking annual statement.pdf

Regular feedback

We regularly ask our patients and service users for their feedback and we use this to develop action plans to further improve our services. We encourage our people to report any issues or service shortcomings. On the occasion when anything goes wrong we make sure that there is a full and open review and we make sure plans are put in place for us to learn from our shortcomings and ensure that nothing like that happens again.

We are singleminded in our ambition to be renowned as the best provider of each of our services. What’s more, we will continue to push the boundaries and challenge the traditional modes of health and social care delivery to provide services that fit the changing needs of the UK’s population. 

Find out more about what quality means to us on a day to day basis.

Creating an exceptional experience for NHS patients

Creating an exceptional experience for NHS patients

Our nine modern and comfortable hospitals offer a range of diagnostic services as well as inpatient and day services for patients who need surgical treatment. Our colleagues are passionate about creating an exceptional experience for patients, and we are dedicated to delivering the highest standards of quality and safety.

Investing in tomorrow’s care environments

Investing in tomorrow’s care environments

Modern, sustainable home environments are critical to meeting the rising expectations of residential, nursing and dementia care. Not only are we at the forefront of modern care home provision, but we are opening more new homes than any other UK provider and are helping people to enjoy more fulfilling lives.

Driving innovation in offender healthcare

Driving innovation in offender healthcare

We have dedicated healthcare teams working in prisons and secure facilities across the country. Our colleagues are passionate about helping prisoners and detainees to develop lasting, positive health outcomes and we are leading the way in addressing the inequality in treatment sometimes experienced by prisoners.

Supporting residents to continue doing the things they love

Supporting residents to continue doing the things they love

We have one aim – to help people to live happier, healthier and more fulfilling lives. Our homes are designed to create the best possible environment for residents dealing with the challenges of dementia, to preserve their sense of identity and to give them choices so they can continue doing the things they love.

Innovating in urgent care

Innovating in urgent care

We are innovating in the design and delivery of a new model of Integrated Urgent Care. Our new service builds upon our experience of answering 2.5 million NHS 111 calls each year and our delivery of other urgent care services.

Delivering the best food and dining experience

Delivering the best food and dining experience

Every aspect of living in a Care UK home is tailored to the individual’s needs and preferences, including food and dining. We employ some of the best chefs in the business who combine creativity with an in-depth knowledge of nutrition for older people, including skills such as gluten-free baking, high-nutrient or calorific dishes, fragrant cooking and soft foods.

Striving for excellence

Striving for excellence

Our commitment as a provider of healthcare has always been to best quality, best practice and best outcomes in everything we do. We are committed to providing consistent, high quality services and we regularly engage with our patients to seek their feedback.

Award winning care

Award winning care

We are proud of the recognition our teams have received for their commitment to delivering excellent standards of care. Our highlights include prestigious sector awards for partnering with the public sector, a commitment to delivering an exceptional employee experience, and providing outstanding care for people living with dementia.