“Outstanding” rating – national first for Care UK’s Peninsula NHS Treatment Centre

October 20th 2016

Care UK’s Peninsula NHS Treatment Centre in Plymouth is the first surgical hospital run by an independent sector provider in the country to achieve an overall ‘outstanding’ rating from the Care Quality Commission (CQC).  Only the top three per cent of hosCare UK’s Peninsula NHS Treatment Centre in Plymouth is the first surgical hospital run by an independent sector provider in the country to achieve an overall ‘outstanding’ rating from the Care Quality Commission (CQC).

Only the top three per cent of hospitals in the country have achieved this rating, and, of those providing surgical procedures, the rest have all been NHS foundation trusts. Peninsula NHS Treatment Centre is also the first hospital in the South West to achieve this rating.

CQC inspectors visited the hospital in July and inspected and reported on two core services – surgery and the outpatients/diagnostic imaging service.

The overall ranking from the inspectors was ‘outstanding’. Both core services were ranked good for safety, effectiveness and responsiveness. They were ranked outstanding for being caring and well-led.

Examples of outstanding practice across Peninsula NHS Treatment Centre include:

  • cleanliness
  • excellent multi-disciplinary team working
  • patients consistently describing feeling highly satisfied with the care they receive
  • exceptional efforts to accommodate the cultural needs of patients
  • a visible, approachable and supportive senior management
  • staff being fulfilled by the culture in their working environment

Patricia Warwick, hospital director at Peninsula NHS Treatment Centre, said: “Everyone at the centre is thrilled that the care we provide to patients has been rated outstanding by the CQC.  To be the first ‘outstanding’ hospital in the South West, and the first ‘outstanding’ surgical hospital run by an independent sector provider in the country, is a reflection of the high standards of care and professionalism displayed by colleagues every day.

“The CQC’s rating demonstrates that NHS patients across the South West are able to choose one of the very best hospitals in the country when they need surgery.  We’re proud that Peninsula NHS Treatment Centre is continuing to develop and expand as a key centre of excellence for local communities and for NHS commissioners.”

The news comes hard on the heels of the announcement that Peninsula NHS Treatment Centre is to develop a third operating theatre and new endoscopy suite. The £2 million investment will allow the hospital to carry out 1,000 more NHS operations a year and more than 3,500 endoscopy procedures.

This is despite the fact that 18 months ago the future of the centre was uncertain while decisions were made about the continuation of care contracts, especially for orthopaedic treatments.

But thanks to the support of a legion of satisfied patients, colleagues at the hospital and from elsewhere in the NHS, and the fact that because the hospital is part of the Choose and Book system and therefore still eligible to treat NHS patients, Care UK which runs the hospital decided that there was a strong-enough case for it to remain open.

In August the hospital outperformed the national average against all PLACE criteria (Patient-Led Assessments of the Care Environment). It achieved 99.41 per cent for cleanliness; 97.37 per cent for privacy, dignity and wellbeing; 97.08 per cent for condition, appearance and maintenance; 93.81 per cent for food; 91.46 per cent for dementia provision; and 95.90 per cent for disability provision.

Comments from patients posted on Facebook include:

  • “wonderful treatment and care at Peninsula”
  • “I have never met more wonderful, caring hospital staff than those at Peninsula”
  • “everything about it was lovely the staff and cleanliness was second to none I would not hesitate to go there again”
  • “the place was spotless and the care was fantastic”

The hospital most recently achieved a score of 97.7 per cent in the regular Friends and Family Test, where patients are asked to rate their treatment against a range of criteria and their willingness to recommend to friends and family.

Independent sector treatment centres were introduced by the then Labour government in 2005, to provide NHS patients with a wider choice of where they receive their treatment and to help alleviate pressures on the NHS.

Jim Easton, Health Care managing director at Care UK, said: “This is a great outcome for Peninsula and Care UK and my congratulations go to the team for this superb achievement. All of our surgical hospitals have received a ‘good’ rating from the CQC to date, and these rankings include ‘outstanding’ for theatres and care in some centres too. We continue to build upon this exemplary care and share best practice across all of our treatment centres.”

Ann James, Chief Executive of Plymouth Hospitals NHS Trust, added: “We would like to congratulate our neighbouring centre on this achievement. It is good news for Plymouth and the local patients who use the centre.”