Our publications

Our publications

Here you can browse the many publications we produce at a divisional and corporate level, from reports and quality accounts, to brochures and executive summaries.

About us

About us 2014 – 36 steps towards better care

A detailed look at how our health and social care services are supporting people to live healthier and more independent lives. Find out how our organisation is performing and what our people are doing to assure quality and safety.

About us 2013 – Designing and delivering health and social care solutions for the UK

This document sets out what we did and how we performed over the previous year. It includes useful statistics about our services and an update on some of our newest projects.

Care Matters

Care Matters East Anglia: Issue 3

In the third edition of Care Matters East Anglia you’ll find plenty of stories about the variety of care and support services we provide in your community.

Care Matters East Anglia: Issue 1

This is the first ever edition of Care Matters – the magazine which brings the best of Care UK’s news for a particular region.

In this edition, you can read the heart warming tale of how a new role as a doorkeeper helped speed the recovery of a man who had suffered a stroke, find out about two new care homes in Essex, how we bought dementia training to University Campus Suffolk and how a new bone scanning service has arrived in rural Norfolk.

Care Matters East Anglia: Issue 2

Published in September 2013, this issue of Care Matters has a double page spread featuring progress on building ten new care homes and wellbeing centres in Suffolk, gives news about an important milestone for NHS patients in an Essex treatment centre and an exclusive interview with dementia trainer Andrew Potts.

Care Matters Yorkshire: Issue 1

This is the first edition of Care Matters for Yorkshire and Humberside. It brings together a range of stories from the health and social care services that Care UK runs in this region.

You can read about a new NHS dental service in Bradford, find out how a multi-million pound investment in a mental health service in Hull helped Kevin get his life back on track and how people with learning disabilities in Castleford are being supported to achieve their dreams.


Principles for a network approach to urgent care

In its second report, the independent Urgent Care Commission identifies four key principles to encourage the efficient use of urgent care resources, and makes a series of recommendations for each principle as part of its ongoing review into the sector.

The future for urgent care in a 24/7 NHS

The Urgent Care Commission is an independent group of healthcare experts tasked with identifying achievable improvements to services. Its first report makes eight recommendations to improve standards and ensure the most efficient use of resources.

What does 2013 hold for providers of domiciliary care services?

In December 2012, our chief executive Mike Parish was asked for his views on what the new year would hold for care at home services like ours.


The new NHS provider licence – Monitor’s consultation

This document provides additional comment to a couple of Monitor’s questions (7.1 and 7.2).

Urgent and Emergency Care Review

Read our full submission.

Department of Health’s market oversight in adult social care

A supplementary note to the group response we made on behalf of several large social care providers.

CQC’s strategy for 2013-2016

We present our response to the Care Quality Commission’s consultation on its short to medium term strategy.

Protecting and promoting patients’ interests: licensing providers of NHS services

We provide additional comment to our responses made as a key sector organisation in health and social care.

Joint strategic needs assessments, and joint health and wellbeing strategies – draft guidance

In this document we present our response on the above subject based on our belief in a joined up approach to health and social care.

Addressing the need for a Fair Playing Field for the benefit of patients

This is our initial submission to Monitor’s independent review of this topic.

Quality Accounts

Health Care Quality Account 2017

This Quality Account describes our key achievements during 2016/17 and our priorities for quality improvement during the forthcoming year.

Health Care Quality Account 2016

Quality is at the heart of everything we do at Care UK and we are determined to deliver
high quality healthcare that meets the diverse needs of the UK population in the twenty-first

Health Care Quality Account 2015

We are committed to improving quality and this report focuses on the secondary care NHS services we provide with our commissioning partners.

Health Care Quality Account 2014

We provide a uniquely diverse range of healthcare services for our NHS partners. This Quality Account sets out our performance on a range of key measures for our patients, the wider public, commissioners and partners.

Residential Care Services Quality Account 2013

This is the first quality account published by a national provider in the residential care sector.

It outlines Care UK’s commitment to quality across its residential care division, discusses what sets Care UK apart from its competitors and provides facts and figures to show how the organisation is raising standards for care home residents, wellbeing centre visitors and care workers. It includes comment from chief executive Mike Parish.

Health Care Quality Account 2013

This quality account discusses Care UK’s commitment to quality in the patient experience. It summarises priorities and achievements during the past year for Care UK elective surgical care, primary care, urgent care, specialist mental health and offender health services. It includes comment from Health Care managing director Jim Easton.

UK Specialist Hospitals Quality Account 2013

The UK Specialist Hospital’s quality account summarises priorities and achievements during the past year for the organisation’s five treatment centres located in the South West of England. Care UK acquired UK Specialist Hospitals in February 2013 and this document includes comment from Care UK Health Care managing director Jim Easton.

Health Care Quality Account 2012

This document summarises Care UK’s progress in achieving its vision of providing the best quality, best practice and best outcomes in everything the organisation does. It includes comment from chief executive Mike Parish.

Health Care Quality Account 2011

This quality account includes a review of services, quality priorities and management systems to assess the quality of healthcare and specialist mental health services provided by Care UK. It includes comment from chief executive Mike Parish.